RETURN & REFUND POLICY

At Venus Transit, we value your trust and take great care to deliver products that meet the standards of purity, quality, and fragrance promised. Since incense-based items are aromatic consumables, returns are accepted only in specific situations such as receiving a damaged, leaked, or incorrect product.

If you face such an issue, you must notify us within a short window after delivery, along with clear photos or videos to help us assess the concern. After verification, we will offer a replacement or store credit depending on the situation. Refunds are provided only in cases where a replacement is not possible. Orders cannot be canceled once they are processed or shipped, as each batch is prepared specifically for your order.

We cannot accept returns for products that have been used, opened, or tampered with due to hygiene and fragrance-sensitivity reasons. Our intention is always to support you with care, fairness, and transparency, and we encourage you to reach out if something does not feel right—we are here to help ensure your experience with Venus Transit remains peaceful and satisfying.